Warranty Information

Warranty Information

National Apollo Bathrooms

 

  1. Warranty covers only failure of our products due to defects in manufacturing and under normal conditions of use.
  2. Warranty void if the failure or fault of the product is due to misuse / negligence / carelessness / physical damage and/or failure to follow the instructions as written in User's Manual.
  3. In order to provide better service to you, please keep the purchase paperwork for future service reports. Since we are not the only sales representatives of some brands, please keep the purchase record especially in instances where a long time has passed from the date of purchase. Otherwise, we will have to delay or pend your service requirement.
  4. Product or replacement warranty does not cover freight or labour cost. Customer will have to pay freight and labour.

Frameless Shower Screens

  • 7-year replacement warranty on frameless shower screens (excluding installation) from invoice date for hinges and brackets.
  • 12-month warranty for workmanship.
  • We will repair or replace at our option any faulty or defective products covered by warranty.

Framed, Semi-Frameless Shower Screens, Shower Cubicles

  • 5 year replacement warranty (excluding installation) for the shell, frame & accessories.
  • 12 month Warranty for workmanship.
  • We will repair or replace at our option any faulty or defective products covered by warranty.

Steam Cubicles

  • 2 year replacement warranty (excluding installation) for the shell, frame & accessories.
  • 12 month warranty for all electronic/electrical components.
  • 12 month Warranty for workmanship.
  • We will repair or replace at our option any faulty or defective products covered by warranty.

Shower Cubicles

  • 2 year replacement warranty (excluding installation) for the shell, frame & accessories.
  • 12 month Warranty for workmanship.
  • We will repair or replace at our option any faulty or defective products covered by warranty.

Shower Bases

  • 2 year replacement warranty (excluding installation).
  • 12 month Warranty for workmanship.
  • We will repair or replace at our option any faulty or defective products covered by warranty.

Showers

  • 12 months replacement warranty (excluding installation).

Vanities, Vanity Tops & Bathroom Cabinets

  • 12 months replacement warranty (excluding installation).

Accessories, Basins & Glass Furniture

  • 12 months replacement warranty (excluding installation).

Heated Towel Rails

  • 12 month replacement warranty (excluding installation).

Baths and Spas

  • 10 year warranty for Lanark bath shell and one year replacement warranty for other brand bath shell.
  • 7 year manufacturer's warranty for Lanark spa pumps.
  • 12 month manufacturer's warranty for Lanark Whisper Plus Blower, Handles and Fittings.

Stainless Steel Sinks

  • 10 year replacement warranty.
  • 12 month manufacturer's warranty for wastes and fittings.

Mixers

  • Generally 5 year replacement warranty for catridges, 12 months replacement warranty for other parts.
  • Certain brands suppliers offer even longer warranty period. Please ask our sales when purchasing.
  • Some brand product like Linkware, carry 5 year part and labour warranty.
  • Tap wares must be installed by a licensed plumber.
  • Warranty void if it is not installed by license plumber. Door-to-door service will be charged at minimum $100 if it is failure installation by no license plumber.

Mirrors

  • 6 month replacement warranty (excluding installation).

Tap Wares

  • Generally 12 month replacement warranty.
  • Certain brands suppliers offer even longer warranty period. Please ask our sales when purchasing.
  • Some brand product like Linkware, carry 5 year part and labour warranty.
  • Tap wares must be installed by a licensed plumber.
  • Warranty void if it is not installed by license plumber. Door-to-door service will be charged at minimum $100 if it is failure installation by no license plumber.

Spouts

  • 12 months replacement warranty (excluding installation).

Toilets, Bidets, and Urinals

  • 12-month warranty only.
  • Different brands offer different warranty periods. Please ask sales when you purchase.
  • Warranty void if it is not installed by a licenced plumber. Door-to-door service will be charged at minimum $100 if it is failure due to installation by a non-licenced plumber.

Wastes & Grates

  • 12 months replacement warranty (excluding installation).

Heater Light

  • 5 year replacement warranty (excluding installation) for Transco Brand.

Miscellaneous

  • 12 months replacement warranty (excluding installation).

All Other Products

  • 12 months replacement warranty (excluding installation).

Service Charge NOT covered by Warranty

$100 Call out fee + $30/hour Labour + Material Cost (If not covered by replacement warranty)